{"id":38990,"url":"\/faq-contact-us\/","layout":"standard","version":"2021-10-08T09:35:48.000000Z","blocks":[{"id":249453,"type":"slideshow","published":1,"size":{"x":12,"y":0},"order":0,"items":[{"id":487615,"type":"slide","published":1,"size":{"x":0,"y":0},"order":0,"items":[],"properties":{"title":{"id":2427718,"value":null},"image":{"id":2427719,"value":"{\"src\":\"https:\\\/\\\/images.podos.io\\\/y9yRJc9eJ63jEGYs4bUpopq3K4JzqZi7142wofHkb2XcXcj4.jpeg.jpg?w=auto&h=auto\",\"alt\":\"\"}"},"copy":{"id":2427720,"value":"FAQ & CONTACT US"},"align":{"id":2427721,"value":"center"},"actions":{"id":2427722,"value":"[{\"text\":\"\",\"href\":\"#\"}]"}}}],"properties":{"title":{"id":2427712,"value":null},"copy":{"id":2427713,"value":null},"speed":{"id":2427714,"value":"6000"},"mode":{"id":2427715,"value":"random"},"compact":{"id":2427716,"value":"true"},"primaryActions":{"id":2427717,"value":"0"},"fullWidth":{"id":20916587,"value":"1"}}},{"id":249454,"type":"pod","published":1,"size":{"x":3,"y":77},"order":1,"items":[],"properties":{"title":{"id":2427723,"value":null},"copy":{"id":2427724,"value":null},"icon":{"id":2427725,"value":null},"badge":{"id":2427726,"value":null},"href":{"id":2427727,"value":null},"overlay":{"id":2427728,"value":"0"},"ratio":{"id":2427729,"value":"square"},"textAlign":{"id":2427730,"value":"center"},"image":{"id":2427731,"value":"{\"src\":\"https:\\\/\\\/images.podos.io\\\/sFdvqj4uaNmqDNgY3xGKvYCD917OmHw7tNoC4ooFH1UTD054.jpeg.jpg?w=auto&h=auto\",\"alt\":\"\"}"}}},{"id":249455,"type":"textBlock","published":1,"size":{"x":6,"y":0},"order":2,"items":[],"properties":{"html":{"id":2427732,"value":"

CONTACT US<\/span><\/u><\/strong><\/p>

If you have any issues with your order, or simply wish to ask us a question then please do drop us an email below- we are always happy to help!<\/p>

contactus.werwulf@gmail.com<\/span><\/p>

Or slide into our DMs on Twitter, Instagram and Facebook.<\/p>

Don't be shy we don't bite.<\/span><\/p>

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<\/p>"},"title":{"id":2427733,"value":null},"subTitle":{"id":2427734,"value":null},"paragraph1":{"id":2427735,"value":null},"paragraph2":{"id":2427736,"value":null},"paragraph3":{"id":2427737,"value":null}}},{"id":283762,"type":"textBlock","published":1,"size":{"x":6,"y":0},"order":7,"items":[],"properties":{"html":{"id":2793817,"value":"

WERWULF is Copyright Protected \u00a9 & pending Registered Trademark \u00ae<\/span><\/em><\/p>

All content included on this website, unless uploaded by Teemill, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of WERWULF. By continuing to use the Website you acknowledge that such material is protected by the United Kingdom, International intellectual property, and other applicable laws.<\/span><\/em><\/p>

You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless given express written permission to do so by WERWULF.<\/span><\/em><\/p>

<\/p>

<\/p>

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<\/p>

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FAQS<\/span><\/u><\/strong><\/h2>

How to care for my products?<\/span><\/strong><\/p>

  • You should refer to the wash care label on the individual garments for full instructions, but we recommend a cool wash at 30 and hang drying products, to ensure print quality and longevity.<\/span><\/p><\/li><\/ul>

    • Our products are not suitable for high-temperature washing, tumble drying, bleaching or dry-cleaning.<\/span><\/p><\/li><\/ul>

      • Avoid ironing straight onto the printed designs. These methods can cause unwanted shrinkage, the inks to fade, or the designs to crack, flake or peel.<\/span><\/p><\/li><\/ul>

        What is Teemill?<\/span><\/strong><\/p>

        • Teemill is an amazing print-on-demand service that allows us to bring you, our amazing merchandise despite these crazy times we all live in. Teemill prides themselves on their green outlook and because of their team constantly challenging themselves we are happy to say all our products are fuelled by renewable energy and ethically sources so you can treat yourself without feeling guilty about the planet. WIN-WIN.<\/span><\/p><\/li><\/ul>

          • Even better you can take part in the circular system and return old WERWULF products, from years down the line, to get them professionally recycled and money off in-store - Sounds like a deal to really get your teeth into!<\/span><\/p><\/li><\/ul>

            • For more information on this QR code on every wash care label which takes you to Teemill\u2019s circular fashion page. Or, Scroll to the bottom of the page to the returning items page.<\/span><\/p><\/li><\/ul>

              <\/p>

              Privacy Policy<\/span><\/strong> <\/span><\/p>

              Our store is powered by Teemill. Teemill deal with all orders, deliveries and returns. Please find their privacy policy at the bottom of the page. WERWULF at present does not collect any of your personal information. A future newsletter is planned and thus when operational this policy will be amended.<\/span><\/em><\/p>"},"title":{"id":2811970,"value":null},"subTitle":{"id":2811971,"value":null},"paragraph1":{"id":2811972,"value":null},"paragraph2":{"id":2811973,"value":null},"paragraph3":{"id":2811974,"value":null},"ratio":{"id":2811975,"value":"square"}}},{"id":285398,"type":"slideshow","published":1,"size":{"x":12,"y":0},"order":10,"items":[{"id":491555,"type":"slide","published":1,"size":{"x":0,"y":0},"order":0,"items":[],"properties":{"title":{"id":2811991,"value":null},"image":{"id":2811992,"value":"{\"src\":\"https:\\\/\\\/images.podos.io\\\/dXhfnrfwgz28tJ6vH14OavV3oeF9UWYWNsdPNnxbLaCgHtAu.jpeg.jpg?w=auto&h=auto\",\"alt\":\"\"}"},"copy":{"id":2811993,"value":null},"align":{"id":2811994,"value":"center"},"actions":{"id":2811995,"value":"[{\"text\":\"\",\"href\":\"#\"}]"}}}],"properties":{"title":{"id":2811985,"value":null},"copy":{"id":2811986,"value":null},"speed":{"id":2811987,"value":"6000"},"mode":{"id":2811988,"value":"slideshow"},"compact":{"id":2811989,"value":"true"},"primaryActions":{"id":2811990,"value":"0"}}},{"id":285420,"type":"textBlock","published":1,"size":{"x":6,"y":0},"order":8,"items":[],"properties":{"html":{"id":2812236,"value":"

              What size should I order?<\/span><\/strong><\/p>

              • It is very difficult to recommend which size to purchase as each person has their own preferences for how an item should fit and feel.<\/p><\/li>

              •  Our items are regular fitting, so we recommend taking this into consideration when placing your order. You can find size guides on the product pages to help you with your decision.<\/p><\/li>

              • We offer a wide range of sizes for all of our products. Our products are modelled on UK street sizes and fit true to size.<\/p><\/li>

              •  If you need specific measurements for certain items then we recommend getting in touch with our customer support team using the contact form.<\/p><\/li>

              • Teemill operates a free exchange policy should you need to swap your item for another size. After completing the online returns form (down below on the returns page), package them up, pop them in the post and Teemill will process your return\/ exchange request as soon as they arrive in the factory.<\/p><\/li><\/ul>

                Are your Products Vegan Friendly and Sustainable?<\/span><\/strong><\/p>

                • Yes, Teemill\u2019s GOTS certification ensures that our products do not contain animal-derived ingredients, and to ensure our products have not been tested on animals. This certification is seed-to-shop and includes our organic cotton and printing technology. Many vegans shop with us for this reason.<\/p><\/li>

                • Our products are made from certified organic cotton, powered by renewable energy and every product is designed to return to Teemill when it\u2019s worn out \u2013 to be used in new products from the material recovered.<\/p><\/li>

                • Teemill's GOTS certification ensures safe, positive and fair working conditions and pay. All products are GOTS compliant and supply chain is SA8000 certified. The factories where our products are made are powered by renewable energy.<\/p><\/li><\/ul>"},"title":{"id":2812237,"value":null},"subTitle":{"id":2812238,"value":null},"paragraph1":{"id":2812239,"value":null},"paragraph2":{"id":2812240,"value":null},"paragraph3":{"id":2812241,"value":null}}}],"properties":{"title":{"id":2427708,"value":"FAQ & Contact US"},"description":{"id":2427709,"value":"Werwulf is a modern, independent streetwear brand with a gothic twist, helping you to stand out from the crowd. This page helps to answer your FAQs and get in touch with us."},"ogImage":{"id":2427711,"value":"https:\/\/images.podos.io\/MooaqzlcZ3noPezjavaUQU0mOtbZbCVCnkIiKuL38ngucPcw.jpeg.jpg?w=1200&h=auto"},"userSaved":{"id":2887175,"value":"1"},"isStorePage":{"id":4227305,"value":"1"}},"labels":[],"published":1,"sitemap":1,"divisionId":89748,"edited":true}